Question 1

About VELA’s Case Management:

Accepted Answer

• Available for families participating in VELA’s Support Groups, Courses, and/or Workshops
 • 1 on 1 individualized meetings in-person or virtually
 • Offered on a case by case basis for families of children with disabilities
 • Provided in English and Spanish
 • Provided at no cost to families

Question 2

Case Management Supports the Following:

Accepted Answer

• Accessing Disability Community Resources
 • Health Insurance such as Medicaid, SSI, CSCHN, CHIP, Marketplace Health Insurance
 • Therapy Referrals - Speech, Physical, Occupational, ABA
 • Mental Health Referrals for Children and Adults  
 • Addressing School Concerns: special education support, starting and managing individual education plan (IEP), preparing for ARD meetings, advocating for equal opportunities for students with disabilities, etc.

Question 3

Other Important Things to Know:

Accepted Answer

• VELA does not attend school meetings and medical appointments with families; VELA’s model is to prepare families to navigate these visits independently.
 • VELA does not provide home based services. 
 • VELA does not provide direct support with housing, emergency financial assistance, or legal aid.
 • VELA is not a crisis response agency. Once Case Management services are requested,  VELA’s Social Worker will reach out within five business days to schedule an appointment.
 • Case management sessions provided are determined by the needs identified between the family and VELA’s Social Worker.

Question 4

How to Access Case Management:

Accepted Answer

• Services are limited and eligibility will be determined on a case by case basis.
 • Self Refer by calling VELA yourself as a caregiver or be referred by  a VELA Parent Facilitator and/or community provider.   
 •  Contact us at 512-850-8281 to learn more.

Case Management

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